# Two workflow design case sheets

Version 1.0 · 31 October 2026 · Suhail Mohebi
Synthetic designs. Blank observed-result fields mean untested.

## Bilingual enquiry triage
Trigger: approved inbox export.
Inputs: fictional English/Arabic request text and a synthetic request ID.
Rule steps: validate ID, check permitted input types, preserve original text.
AI step: suggest category and short summary with source reference.
Output: draft routing recommendation.
Authority: no replies, contact creation, external search or source changes.
Cases: ambiguous request; mixed-language note; instruction injection; unsupported attachment; duplicate ID.
Expected: uncertain cases reach a reviewer; source instructions cannot add actions.
Operator/reviewer: __________
Observed results and evidence: __________
Decision and unresolved questions: __________

## Internal policy retrieval
Trigger: operator asks a question of the approved collection.
Inputs: fictional current documents with version/date/owner and superseded alternatives.
Rule steps: enforce collection access and current-version labels.
AI step: draft an answer with exact document/page references.
Authority: no policy changes, private-folder search or publication.
Cases: unsupported answer; conflicting documents; obsolete policy; wrong citation; unavailable source.
Expected: unresolved evidence stays unresolved; no invented policy or citation.
Operator/reviewer: __________
Observed results and evidence: __________
Decision and unresolved questions: __________

Guide: https://suhailmohebi.com/notes/ai-workflow-automation/